Refund policy

Return Policy for the NUYUGEN INC. 30-day Money Back Guarantee:

(i). If purchased directly from NUYUGEN INC: After trying the product for 30 days, if a Purchaser is unsatisfied with the results they received from the product, the Customer may return the product for a full refund of the purchase price within 30 days of the date of purchase. To obtain a refund, the Purchaser must email customerservice@nuyugen.com for authorization and additional instructions on the refund procedure. Because this return policy was created, in part, to allow Purchasers to try NUYUGEN products, NUYUGEN will only honor one refund request per product from any Purchaser, except where a product is received in a damaged or defective condition. One-way shipping or courier costs to NUYUGEN for the return of the Product will be borne by the Purchaser unless otherwise prohibited by law.

Incorrect Address: Should a Purchaser have a product(s) shipped to an incorrect address they will be responsible for a restocking fee of 20% of the total order. NUYUGEN INC. will reship the order to the Purchaser on the First Occasion only free of charge. Should there be a second occurrence the Purchaser shall be responsible for the restocking fee and the full cost of replacing the order.

Purchasers are responsible for ensuring correct delivery address are always in their profile. Should you change your address and make an error the responsibility is yours to report it to customerservice@nuyugen.com before orders are processed. If this is not possible then NUYUGEN INC. shall not be responsible for the return of the product to the warehouse and reshipping charges will be charged to the Customer accordingly. 

Should a Purchaser have product not delivered to them because of an incorrect address the Purchaser shall have thirty calendar days to notify customerservice@nuyugen.com to remedy the situation. After 30 calendar days the Purchaser shall have no recourse or claims against NUYUGEN INC.

In all cases NUYUGEN INC. shall charge the Purchaser their Credit Card for the restocking fee.