RETURNS & EXCHANGES
Returns, Refunds, and Exchanges.
Customer Return Policy for the NuYugen “It works or It’s Free” 30-Day Money Back Guarantee: If purchased directly from NuYugen: After trying the product for 30 days, if a Customer is unsatisfied with the results they received from the product, the Customer may return the product for a full refund of the purchase price within 60 days of the date of purchase.
To obtain a refund, the Customer must contact Customer Service for authorization and additional instructions on the refund procedure. Because this return policy was created, in part, to allow Customers to try NuYugen products, NuYugen will only honour one refund request per product from any Customer, except where a product is received in a damaged or defective condition. One-way shipping or courier costs to NuYugen for the return of Product will be borne by the Customer unless otherwise prohibited by law.
Customers must inspect Product upon delivery. If the Product is damaged in shipment, incorrectly sent due to a Company error, or otherwise of substandard quality, the Company will exchange the Product, provided you notify the Company within five business days of receipt of the order. The Company will issue a return label for the Product and immediately send a replacement order. The Company will inspect the Product upon receipt. If an exchange is not feasible, the Company will refund the amount of the returned Product. Failure to notify the Company within five business days of nonconforming Product will be deemed acceptance of the Product delivered.